At HydraHeels, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, we offer a 30-day return and refund policy.

Return & Refund Policy

Eligibility for Returns

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within 30 days of the delivery date.
  • Customers are responsible for return shipping costs unless the product is defective.

How to Request a Return

  1. Email support@hydraheels.com with your order number and reason for return.
  2. Wait for our approval and return instructions.
  3. Ship the product to our designated return address.
  4. Once received and inspected, we will process your refund or exchange.

Refund Process

  • Refunds are issued within 5-7 business days after approval.
  • Original shipping fees are non-refundable.
  • Refunds will be credited back to the original payment method.

For damaged or defective items, please contact us immediately for a free replacement.